Refund Policy

Refunds

We offer a 100% refund guarantee on all orders where you request a refund within 14 days of any purchase.

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to request a refund under the refund guarantee. All other cases have to be reviewed by the customer support team, and a decision is made on a case by case basis.

To request a refund, please contact the customer support team.

Email: [email protected]

Phone: +44 20380 78665

Customer support is open Monday to Friday from 08.00 AM – 05.00 PM and will do our best to guide you and answer your questions within 12 hours on weekdays and we are closed in the weekends.

Important

If a chargeback has been filed, the member will not be entitled to any refund. Any fee charged by the member’s bank will not be refundable. This includes the transaction fees that may be charged by the remitting bank and the receiving bank. Refunds are made within 30 days from date agreed. An administration fee is applicable and will be deducted from the refund. Fees: Admin fee of 29.00€ will be deducted from the refund amount.